Code of Ethics and Professional Conduct


A- Introduction:

It is widely recognized in today’s world, a world that competes and races towards progress and advancement, that the human factor is an effective tool in the development of any society. Nations cannot fulfill their aspirations and objectives without having efficient, skilled, capable, and excellent human resources that are able to meet the challenges of competing with other nations.

The public sector has been entrusted with the obligations and responsibilities to serve society. As such, the responsibility for developing human resources that are capable of optimal performance in their endeavor to achieve public interest that is in line with the State’s legislation which stipulates: «civil service is a national service entrusted to those who hold it. The public servant shall aim, in the execution of his duties, at public interest alone.

Legislature was developed to ensure that public servant performance forms part of a system of values and ethical principles that govern professional conduct and sets the pace for a company level performance which, in turn, will have a positive impact on members of the company. The Company has, therefore invested the Human Resources with the task of developing a code of ethics and professional conduct for the service.
In light of the above, this document was developed to encompass the core values that should be respected and adhered to by all servants, and covers a set of ethical principles that govern professional behavior. There is no doubt that committing to the contents of this document will have a profound impact not only on employees as a result of winning the trust and respect of their peers, superiors, subordinates, colleagues and the public.


B- Objectives:

This document aims to create and develop a corporate culture for employees that supports professional values and develops the spirit of responsibility and adherence to high moral codes in dealing with subordinates and colleagues, and in serving the clients to provide them with better service, and to increase confidence and credibility in the company.

C- Professional Confidentiality:

Employees are required to respect and abide by the principles of secrecy and confidentiality with respect to the company and personal information. They must not disclose, use, copy, transfer or delete any public and personal information except in the context of exercising their duties, or as permitted by law or pursuant to prior written authorization, or for the purpose of disclosing a crime that may put their organization at risk or which may cause damage.

Should any of the aforementioned circumstances occur, employees should notify the competent senior management, whether such information relates to their own workplace or that of a third party.

Employees should not collect personal information except that which is necessary for legal purposes and is related to the work or activity of the entity.

Employees must take measures, wherever possible and as circumstances may require, providing any individuals whose information is collected with the name of the official(s) to whom this information will be submitted.

Employees must take all necessary precautionary and security measures to ensure the protection of personal information, according to the relevant circumstances, and to protect against loss, access, use, modification, disclosure (unless authorized by senior management ), or any other form of misuse of such information.

Employees must store personal information in a manner that allows easy and immediate access. Individuals whose personal information is collected may obtain a copy of this information, and this information may be corrected if it is found to be erroneous.

Employees shall be committed, even after leaving public the company, to the confidentiality of any classified official or personal information, unless disclosure is expressly permitted by law or job standards or were confidential in nature. Employees shall also hand overall property and belongings to their place of work (vehicles/laptops/documents / files / tapes /CDs / etc.).

D- Commitment to Obey Superiors:

The head of an entity has the right to ensure that employees will take all necessary measures to supervise human resources to ensure high performance.

Employees should respect the general rules governing human resources policies.

Employees must comply with the directives, guidance and instructions of their superiors in accordance with the administrative hierarchy.

Employees commit to implementing the instructions they receive; should these instructions reflect any form of violation, the employees must confirm this in writing to their immediate superior.

E- Commitment to Neutrality:

Employees must always behave with integrity, fairness, and credibility. They must always treat their colleagues and the general public equally regardless of personal qualities and in accordance with the law.

Employees must refrain from any acts or practices that violate moral and ethical conduct, and the traditions and customs of the United Arab Emirates society. They must also refrain from abusing the political opinions or religious beliefs of others, whether in or out of the workplace, and they should abstain from inciting against the same.

F- Company Obligations towards Employees:

Care should be taken to ensure justice and fairness in the application of the policies and values of human resources, and to protect the rights and privileges of employees under the provisions of this policy. As such, company is committed to creating a work environment conducive to achieving the objectives of the government and its employees, according to the following:

Company obliged to ensure that their employees are made aware of the code of ethics and professional conduct and core values, and to notify them that ethical conduct is a duty and obligation that is to be considered an integral part of the way in which they perform their duties.

Company obliged to treat all employees fairly and equitably, without unjustified discrimination.